FAQs

What is HR Hub?

HR Hub is a subscription-based HR service designed specifically for micro and small businesses (up to 100 employees) and provided by Synergise HR Ltd.

The Hub is designed to provide you with everything you need to handle HR confidently and legally – from a comprehensive document library and intelligent HR chatbot to direct access to qualified HR professionals by phone.

What makes HR Hub different from other HR services?

Unlike other services that rely purely on automated systems, HR Hub combines the convenience of AI-powered chatbot support with access to real human expertise. When you need to speak to a qualified HR professional, you can – it’s not just about documents and chatbots.

How does the HR chatbot work? 

Our HR chatbot is available 7am-7pm, 7 days a week to answer your HR questions instantly. It provides step-by-step guidance, points you to relevant documents, and can handle everything from onboarding new staff to managing disciplinary procedures, maternity leave, resignations, and more. If it can’t help, it’ll connect you with our telephone advice service.

What if I need help outside of phone hours?

If the chatbot can’t resolve your query and telephone advice isn’t available, you’ll have a direct contact number and email for your dedicated HR professional who can assist you as soon as possible.

Is the advice legally compliant?

All our advice and documents are created by qualified HR professionals and kept up-to-date with current employment law. However, we always recommend seeking specific advice for your unique situation – that’s what we’re here for!

Can I upgrade or change my subscription?

Absolutely! You can upgrade or adjust your subscription at any time to better suit your growing business needs.

What sectors do you work with?

We work with businesses across all sectors, with particular expertise in service-based industries.

Who is HR Hub designed for?

HR Hub is perfect for micro and small businesses across England and Wales who need professional HR support but don’t have the budget for a full-time HR department. Whether you’re new to managing people or dealing with high staff turnover, we make HR accessible and affordable for businesses like yours.

What's included in the document library? 

Our document library contains professionally crafted templates, letters, documents and workflows covering all your essential HR needs. Everything is written in plain English and designed specifically for small businesses. Additional documents may be available depending on your subscription tier. You can also purchase policies and contracts if they aren’t included in your chosen subscription.

When can I speak to a real HR professional?

Our qualified HR professionals are available by phone 9am-6pm, Monday to Friday. Depending on your subscription tier, this service may be included or available as a premium add-on. Our team includes Chartered CIPD members with over 25 years of HR experience.

Do you offer different subscription levels?

Yes, we offer multiple subscription tiers to suit different business needs and budgets. Our premium tiers include unlimited telephone HR advice, while our base packages offer chatbot support with telephone advice available as an add-on.

How quickly will I get responses to my questions?

The HR chatbot provides instant responses 7 days a week. For telephone advice, you can speak to someone immediately during business hours (9am-6pm, weekdays). For complex queries outside these hours, we aim to get back to you by the next working day.

How do I get started?

Simply choose your subscription tier and you’ll get immediate access to your member portal. You can start using the document library and chatbot right away, and if your package includes telephone advice, you’ll receive your dedicated contact details.